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Training

 

Courseware

Developing courseware and curricula was the next step after learning to train, learning to oversee training, learning to train trainers, and developing CompUSA's high end network training program nationally. It is one of the most creative, yet exacting endeavors that I know of. Great fun!

sprint fonview training manual by larry dunlap technical writer ODDS Data System Training Manual Hallmark Entertainment authored by larry dunlap data system architect CompUSA Network Fundamentals by Logical Operations chapters 8 and 9 authored by larry dunlap CompUSA National Training Manager CompUSA Network Certification training program authored by larry Dunlap national high end training manager Countrywide Y2K compliance test plan workbook and courseware authored by larry dunlap, technical writer, systems analyst
Courseware for Sprint's Foneview application for large customers and resellers. Also Train-the-trainer program. Instructor-led training manual for the Odyssey (Hallmark) Channel ODDS system. The finals 2 chapters in the CompUSA basic networking class manual. A description of the CANI training certification program for CompUSA Trainers and the basis for CUSA's high end training. An in-class, instructor-led workbook to train developers how to create a standardized Y2K test plan.

 

Tutorials

Often a tutorial has to be developed in situations where it is impractical or impossible to have a trainer on hand. Here's a couple of developed tutorials for instructor-less situations.

Countrywide Y2K compliance test plan workbook and courseware authored by larry dunlap, technical writer, systems analyst

customer service interface for help desk tutorial by larry dunlap courseware developer
A stand-alone tutorial called X-Diff built for Countrywide's offshore Q&A programmers. The Customer Service Interface stand-alone tutorial for Transamerica's help desk.

 

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