Developing courseware and curricula was the next step after learning to train, learning to oversee training, learning to train trainers, and developing CompUSA's high end network training program nationally. It is one of the most creative, yet exacting endeavors that I know of. Great fun!
Courseware for Sprint's Foneview application for large customers and resellers. Also Train-the-trainer program.
Instructor-led training manual for the Odyssey (Hallmark) Channel ODDS system.
The finals 2 chapters in the CompUSA basic networking class manual.
A description of the CANI training certification program for CompUSA Trainers and the basis for CUSA's high end training.
An in-class, instructor-led workbook to train developers how to create a standardized Y2K test plan.
Often a tutorial has to be developed in situations where it is impractical or impossible to have a trainer on hand. Here's a couple of developed tutorials for instructor-less situations.
A stand-alone tutorial called X-Diff built for Countrywide's offshore Q&A programmers.
The Customer Service Interface stand-alone tutorial for Transamerica's help desk.